Privacy Policy

1. Who we are

Royalust LLC is a Wyoming limited liability company that runs small, invitation-only wellness retreats and gatherings for women in Hakalau, on the Big Island of Hawaii. Royalust is responsible for the information described in this policy. You can reach us at hello@royalustwellness.com.

2. What we collect

Information you give us

• When you email us or request an invitation: your name, your email address and anything you choose to write, such as where you live, what draws you to a retreat and your experience with breath, somatic or embodiment practice.
• When you message us on Instagram: the content of your messages and anything you attach, plus the details Instagram shares with us about your account: your Instagram-scoped user ID, your username and your profile name. Section 3 explains this in full.
• If you are invited and attend a retreat: the practical details needed to host you, such as dates, travel arrangements, dietary needs and any information you choose to share so we can keep you safe and comfortable. These details are covered by the written agreement you receive with your invitation as well as by this policy.

Information collected when you visit this website

This website does not use advertising cookies, analytics or tracking pixels, and it does not ask you to create an account. Its fonts and images are served from our own site, so visiting does not send your information to font or analytics companies. Our hosting provider, Vercel, keeps standard server logs, such as your IP address, browser type and the pages requested, so it can deliver the site and protect it from abuse.

3. Instagram messages and automation

Royalust answers inquiries through an Instagram business account. We use software built on Meta’s official APIs for Instagram messaging to help manage the messages sent to that account. When you send a message, the software receives your message, any attachments, your Instagram-scoped user ID, and the username and profile name Instagram makes available. We use this information only to:

• Reply to you, sometimes with an automated first reply so you are not left waiting;
• Route your message to the right person, so Amber or a member of our team sees what needs a personal answer;
• Qualify your inquiry, which means understanding what you are asking about (for example a retreat, a date or a general question) so we can answer well and know whether a gathering may be a good fit for you.

This software uses AI. The text of your messages is processed by Anthropic, the company that makes the AI model Claude, to sort your inquiry and draft replies. Anthropic acts as our service provider for this work. Amber or a member of our team handles anything that needs a personal answer.

The automation only responds to people who message us first, within the messaging windows Meta allows. It never starts conversations with people who have not written to us. We do not use your messages for advertising, we do not sell them, and we do not use them to build profiles for anyone else. Instagram and Meta handle your account and messages under their own terms and privacy policy, which you can read on Instagram.

4. How we use information

• To read and answer your messages and emails.
• To consider your invitation request and, if you are invited, to arrange your retreat.
• To keep our website, accounts and guests safe, and to prevent misuse.
• To meet our legal obligations, such as keeping payment records for tax purposes.

We do not sell your information, rent it, or use it to show you ads. We do not buy information about you from anyone else.

5. Who we share it with

We share information only with service providers that help us run Royalust, and only as much as they need to do that work. They may use it only to provide their service to us. They include:

• our email provider, which stores the emails you send us;
• our website host, Vercel, which serves this site;
• Meta, which operates Instagram and delivers the messages you send us;
• Anthropic, which provides the AI model, Claude, that processes the text of your Instagram messages to sort inquiries and draft replies;
• the hosting and database services that run our messaging software and store conversations.

We may also disclose information if the law requires it, or to protect the safety of a guest or another person. If Royalust is ever reorganized or transferred to a new owner, your information would move with it and remain covered by this policy.

6. How long we keep it

• Instagram messages and emails are kept while the conversation is active and for up to 12 months after your last message, then deleted from our systems.
• If you attend a retreat, we keep the records needed to host you for as long as you remain a guest, and payment records for as long as tax law requires.
• Website server logs are kept by our host for a short period under its own retention settings.

You can ask us to delete your information sooner at any time. See section 8.

7. Your choices and rights

Wherever you live, you can ask us to:

• tell you what information we hold about you and send you a copy;
• correct anything that is wrong;
• delete your information;
• stop contacting you.

To stop hearing from us on Instagram, simply stop messaging us, tell us to stop, or block our account. We do not message anyone who has not written to us. To make any request, email hello@royalustwellness.com. We answer within 30 days. We may ask you to confirm the request comes from you, for example by replying from the same Instagram account or email address.

8. Deleting your data

To have us delete the information we hold about you, including your Instagram messages, email hello@royalustwellness.com with the subject “Delete my data” and include the Instagram username or email address you contacted us from. We complete deletion within 30 days and confirm by email. Full instructions are on our data deletion page.

9. Security

We limit access to your information to the people who need it to reply to you or host you. This site is served only over encrypted connections, and the accounts that hold your messages are protected with strong passwords and two-factor sign-in. If we ever learn that information you gave us was exposed, we will tell you, even if there is no sign it was misused.

10. Children

Royalust is for adults. This website and our retreats are not directed to anyone under 18, and we do not knowingly collect information from children. If you believe a child has sent us information, write to us and we will delete it.

11. Changes to this policy

If we change this policy, we will update it on this page and change the date at the top. If a change affects how we use information you have already given us, we will say so clearly here before it takes effect.

12. Contact

Royalust LLC
Email: hello@royalustwellness.com